Terms & Privacy
Last updated: December 2023
1. Introduction
At Ignite Clicks, protecting your privacy is a priority. This policy details our practices regarding personal data protection to ensure confidentiality and quality service.
We encourage you to read this policy carefully. Feel free to reach out with queries. Note that we occasionally update this policy; check back for the latest information. This policy has been in effect since 1st December 2023.
2. Usage of Personal Information
As part of our service at Ignite Clicks, your personal information is collected to improve your experience. We use this data solely for fulfilling your orders and delivering our services.
The type of information we collect includes your name, contact details, payment information, and specifics about your property and requirements. This data is vital for us to honor our contract with you.
3. Data Retention and Security
For our customers, we keep personal data for up to six years after your last interaction with us, as per tax and customer service requirements. For those seeking quotes, we retain data for up to 90 days unless legally obligated otherwise.
4. Use of Third-Party Data
We occasionally utilize third-party or public data sources to ensure our records are up-to-date. This includes address corrections and removal of non-relevant contacts. Our marketing efforts align with these data sources, respecting permissions and ethical usage.
5. Data Sharing with Partners
While we work with certain partners to offer our products and services, we limit data sharing to necessary instances such as product suitability and complaint handling. Your privacy is paramount, and we do not share your information for third-party marketing, barring certain service, legal, regulatory, or business transaction circumstances.
6. Communication Choices
When we collect your data, you'll be informed about contact preferences. You can opt out of marketing communications at any time through our website or email links. For essential policy communications, we may use email, but can provide paper copies upon request (administrative fees may apply).
7. Your Data Rights
You are entitled to request access, correction, restriction, or deletion of your data in our possession. Contact our Privacy Team at [email protected] or via mail for these requests. We offer access to your data without charge and will respond within 30 days, subject to identity verification.